Smarter Surfaces

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Frequently Asked Questions

Welcome to the FAQs for Smarter Surfaces products.  Below we have outlined the answers to the most commonly asked questions.  

To get detailed FAQs on each or our products, please choose a product .


 

 

Whiteboard Paint

Whiteboard Paint | Questions

Welcome to the FAQs for Smarter Surfaces Whiteboard Paint.  Below we have outlined the answers to the most commonly asked questions.  

 

General

 

To ensure a perfect whiteboard finish, please :

  • Undercoat with a primer (this will smoothen the surface and ensure that Smart Wall Paint stays on the surface rather than being absorbed into the surface).

  • Be sure to use a different roller for both the primer and the Smart Wall Paint. If you choose to use the same roller, the water involved in washing the roller will have damaging effects on the whiteboard paint.

  • Only paint the specified coverage area as clearly labeled on the tin. Stretching the paint will affect the whiteboard performance.

  • Note this is a one coat specialist coating, to ensure optimum results we recommend rolling over the surface ten times during the coat.

 Once applied correctly, the award-winning Smart Wall Paint comes with a ten year performance guarantee.


 

Kit contents include: a high quality roller handle and sleeve, sanding block, gloves, application guide, wet paint sign and a microfibre cleaning cloth.  And remember, each Smart Wall Paint kit comes with a 10 year performance guarantee. 
 

Application Guide

Click to Enlarge

 Application Guide Video

 Click to Play Video

 

 

 

 

 


It's easy! Use Smart Wall Paint in exactly the same way as you would use a whiteboard.  Write-on wipe-off - repeat!

Any standard whiteboard accessory will work on a Smart Wall Paint surface. See our end user guide for more information on care and cleaning.

End User Guide

Click To Enlarge

 Smarter Surfaces End User Guide Image


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.


Smart Wall Paint Part A and Part B should be stored between 5°C (41°F) and 25°C (77°F) in a cool, well ventilated area away from sources of heat, ignition and direct sunlight. Keep container tightly sealed.


At Smarter Surfaces we understand that from time to time you may change your mind about ordering a product or may have ordered too much.  We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, the kits should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted. 

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

 

Return Fees
We ask that the customer be responsible for all shipping charges.  No unpaid returns will be accepted.
Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged

Specification


Q: Are there different colours?
A: Smart Wall Paint is available in a White finish or a Clear (transparent) finish. The Clear finish allows you to retain the original colour or graphics on your wall and benefit from whiteboard functionality. 

 

Q: Are there different sizes ?
A: Smart Wall Paint is available in 5 kit sizes, (2 sq. meters, 6 sq. meters, 12 sq. meters, 18 sq. meters, 34 sq. meters) each of which cover different size areas for your write-on-wipe-off surface.
The 6 sq. meter (65 sq. feet) kit is our most popular product. The 34 sq. meter (366 sq. feet) kit is suitable for contractors and painters who are coating entire rooms or buildings e.g. schools, universities and businesses in Smart Wall Paint.

 

Q: Do I need a special roller?
A: Yes, each kit is supplied with a roller designed for use with Smart Wall Paint. Note: the 34 sq. meter kit comes with two roller sleeves and a handle.

 

Each Smart Wall Paint kit (Clear and White) contains more than just paint!  Each kit also comes with the contents listed below:

 

Item

QTY

Kits

Smart Wall Paint Part A (White or Clear)**

1

2m², 6m², 12m², 18m², 34m²

Smart Wall Paint Part B (White or Clear)***

1

2m², 6m², 12m², 18m², 34m²

Roller Handle

1

2m², 6m², 12m², 18m², 34m²

Roller Sleeve****

1

2m², 6m², 12m², 18m², 34m²

Sanding Block

1

2m², 6m², 12m², 18m², 34m²

Latex Gloves (Pair)

1

2m², 6m², 12m², 18m², 34m²

Whiteboard Eraser

1

2m², 6m², 12m², 18m², 34m²

Application Guide

1

2m², 6m², 12m², 18m², 34m²

*EU Only
**2 per 6m² kit; 4 per 12m² kit; 6 per 18m² kit
***2 per 12m² kit; 3 per 18m² kit
****2 per 12m² and 34m² kit; 3 per 18m² kit


Lowest VOC Possible
Unlike standard paints, Smart Wall Paint contains low VOC (Volatile Organic Compound) with less than 10g per litre (the lowest possible as defined by the British Coatings Federation).

Very Low Odour
There is a very low odour when applying Smart Wall Paint. The vast majority of our customers can continue to happily work, study and live in spaces during the application of Smart Wall Paint, due to it's extremely low odour. As with any painting process, ensure the room is ventilated.

 

Q: Can it be used in a child’s room?
A: Yes, Smart Wall paint exceeds all EU safety regulations (and therefore exceeds global standards).


The Smart Wall Paint 10 Year Performance Guarantee:

  • The 10 year limited guarantee is valid between the original purchaser and Smarter Surfaces Ltd and may only be acted upon by the original purchaser.
  • Smart Wall Paint must be applied within six months of the date of purchase.
  • During the guarantee period, the product is guaranteed not to crack or peel, to resist staining and yellowing, and to show no appreciable fade when used with the appropriate whiteboard accessories.
  • The guarantee only applies if the product has been properly installed following our application instructions.
  • The guarantee will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smart Wall Paint’s limitations (including but without limitation environmental conditions).
  • This guarantee will not apply to any defects caused by the materials on the surface to which Smart Wall Paint is applied.
  • The guarantee extends only to full or part replacement of the product and does not cover installation or any other costs that may arise.


Q: How long will it last?
A: Smart Wall Paint has a performance guarantee of 10 years.

 

There are Material Safety Data Sheets (MSDS) available for all of our Smarter Surfaces products. Should you need them please email support@smartersurfaces.com with your request.

Application


Please consult the technical data section above for information on our MSDS sheets.

 

Q: Do I need to wear personal protective equipment ?
A: Use the gloves supplied in the kit while applying Smart Wall Paint. In addition, safety glasses should be worn. As with any painting process, ensure the room is ventilated.

 

Q: Is Smart Wall Paint flammable?
A: Smart Wall Paint is not flammable. Smart Wall Paint has a flash point above 70 degrees celsius / 158 degrees fahrenheit.


Q: Can Smart Wall Paint be applied on any surface?
A: Smart Wall Paint can be applied to almost any smooth surface including plaster, wallboard, glass, metal, concrete, wood and plastic, as long as the surface has been sealed before application. If you are using Smart Wall Paint White, it is essential to prime the surface first with Smart White Primer or any good quality water based white primer. If you are using Smart Wall Paint Clear over an existing coloured surface, we recommend you use Smart Wall Paint Clear Sealer for best performance.

Q: Why should I apply primers / sealers before applying Smart Wall Paint?
A: Primers and Sealers help give a surface a smooth finish. Secondly, they act to 'seal' a surface. This means that when you apply Smart Wall Paint on a surface that has been primed / sealed, the properties within our whiteboard paint will stay on the wall rather than be absorbed into the wall. In summary, using a primer or sealer means you will get a smoother surface with optimum write-on wipe-off functionality.

Smart Wall Paint White works best when applied over a white surface, it is essential to use a white primer before applying Smart Wall Paint white.  Smart Wall Paint Clear can be applied over any colour, except for white as it may tinge the wall. For best results use Smart Wall Paint White over a white surface.

Q: Can I paint onto glass?
A: Yes, for a white finish apply Smart Wall Paint White Primer first. For a transparent finish, apply Smart Wall Paint Clear directly to the glass.

Q: Can I paint onto wood?
A: Yes, ensure that the surface is smooth before application, fill any holes with a filler and then apply Smart White Primer/Clear Sealer prior to applying Smart Wall Paint White/Clear. Sand after each coat of primer/sealer and re-apply primer/sealer as required

Q: Can I paint over wallpaper?
A: Yes, for a white finish apply 1-2 coats of our White Primer. For a clear/transparent finish use 1-2 coats of our Clear Sealer if the wallpaper is quite porous.

Q: Can it be used outside?
A: Yes. Our product has been tested to withstand temperatures up to minus 16 degrees celsius and is UV light (ultraviolet) resistant. However, the area should be sheltered and dry to ensure best performance. Please note Smart Wall Paint should not be stored for an extended period of time below zero. 

Q: Will the walls yellow in sunlight?
A: Smart Wall Paint is used in very hot climates all over the world including the Middle East and Australia. UV resistance means that interior surfaces with Smart Wall Paint will not yellow, even in the hottest conditions.

Q: Can I use it on floors?
A: Smart Wall Paint has not been tested for slip resistance and as with any painted finish it could wear according to the traffic on it. Our performance guarantee is as a dry erase paint and does not extend beyond that.

Q: Can I use Smart Wall Paint to repair an existing dry erase / whiteboard?
A: Smart Wall Paint is an ideal dry erase repair product for most surfaces. Smart Wall Paint can be applied directly onto existing whiteboards without any primers, just ensure all marker residue has been removed. For blackboards, we recommend you wipe the surface down with a damp cloth to remove any old chalk. Next, coat the blackboard with Smart Wall Paint White Primer. To complete, apply Smart Wall Paint.

Q: Can I project on to it? – Will there be a reflection?
A: Smart Wall Paint can be used as a projector surface although it was not designed for this purpose. Many of our customers use Smart Wall Paint as projector surfaces both for education and business. If you notice a 'hotspot' on the surface, simply re-angle your projector to eliminate it. If you require a high-performance projector surface we recommend using Projector Paint.

 


Q: Can Smart Wall Paint be applied on any surface?
A: Smart Wall paint can be applied to almost any smooth surface (glass, metal, concrete, wood, etc.). If you are using Smart Wall Paint Clear over an existing coloured surface, we recommend you use Smart Wall Paint Clear Sealer for best performance. If you are using Smart Wall Paint White, it is essential to prime the surface first with Smart White Primer or any good quality water based white primer. 

Smart Wall Paint White works best when applied over a white surface, it is essential to use a white primer before applying Smart Wall Paint white.  Smart Wall Paint Clear can be applied over any colour, except for white as it may tinge the wall. For best results use Smart Wall Paint White over a white surface.

Q: Why should I apply primers / sealers before applying Smart Wall Paint?
A: Primers and Sealers help give a surface a smooth finish. Secondly, they act to 'seal' a surface. This means that when you apply Smart Wall Paint on a surface that has been primed / sealed, the properties within our whiteboard paint will stay on the wall rather than be absorbed into the wall. In summary, using a primer or sealer means you will get a smoother surface with optimum write-on-wipe-off functionality.

 

Magnetic Paint

Q: Can I use a magnetic paint under Smart Wall Paint?
A: Yes, we recommend using our Magnetic Paint.
 

Q: Can I paint over magnetic paint with whiteboard paint?
A: Yes. applying Smart Wall Paint on top of Magnetic Paint will result in a writable whiteboard surface which is also magnetic.  

 

Smart Wall Paint can be cleaned with any Xylene based cleaner.  This can be easily found in DIY or motor stores. Please note, this is not suitable for removing Smart Wall Paint from skin.

Usage

 

Smart Wall Paint is designed to be compatible with all good quality whiteboard markers. For the best compatibility, we recommend purchasing markers available from our web store as these have been tested for optimum compatibility with Smart Wall Paint. 

 

Q: Can I use permanent markers?
A: No, like any regular whiteboard, Smart Wall Paint is not compatible with permanent markers.   If permanent markers are used on Smart Wall Paint we advise using our Permanent Ink Remover to remove.

Q: What if I use a permanent marker?
A:  It may be possible to remove a permanent marker by writing over it with a whiteboard marker. This will 'wet' the ink again, thus making it easier to remove. Wait two minutes, then wipe off. If this fails to work, use Permanent Ink Remover available from our web store. This is a specialised cleaner designed to remove stubborn stains and ghosting from whiteboards and whiteboard painted surfaces.

 

Your Smart Wall Paint surface can be wiped clean with a microfibre eraser cloth or a regular dry or slightly damp cloth (a microfibre cloth is supplied with every Smart Wall Paint kit). For easier cleaning, you can also use any standard Whiteboard cleaning spray . For tough or stubborn marks, we recommend customers use our Permanent Ink Remover . 

During the first 30 days from application we recommend cleaning your surface every day using the supplied microfibre cloth. After 30 days it is recommend to thoroughly clean the surface weekly with a standard whiteboard cleaner

Q: There are ‘shadows’ or large areas of marks on my surface, what can cause this?
A: This is likely due to either improper application or the paint has been "stretched" over an area larger than advised. The Smart Wall Paint application guide must be followed for all applications. The paint is formulated specifically to cover the area specified on the kit and cannot be stretched to cover an area greater than we recommend.

 

Q: There are ‘shadows’ or large areas of marks on my surface, how can I fix this?
A: We recommend you try our Permanent Ink Remover on troublesome areas of your surface. This is an extremely high performing product which is not suitable for daily cleaning.
If you would like advice on any issue, please email a picture of the affected area, along with your order number and total surface size (in square meters) to support@smartersurfaces.com

 

Q: Can I use alcohol to clean my Smart Wall Paint surface?
A: Continued use of alcohol on Smart Wall Paint may deteriorate the integrity of your surface and reduce performance. We have designed our range of cleaning fluids to provide the best cleaning results while maintaining the quality you expect from your Smarter Surface. You can see our full range of cleaning products here


If you wish to remove or repaint over your Smart Wall Paint, simply sand down the area, apply Smart White Primer or a good quality water based white primer, and paint as normal with standard paint.

 

 

 

Magnetic Paint

Magnetic Paint Questions | FAQ |

Welcome to the FAQs for Smarter Surfaces magnetic products. Below we have outlined the answers to the most commonly asked questions.  Remember that you can use our magnetic products together with whiteboard paint. Click here to learn more.

 

General

 

Smart Magnetic Paint can be applied by roller or paint brush onto any smooth surface.  Once dry, the surface can be painted over to conceal the grey colour (due to the magnetic properties in the paint).

 

Magnetic Paint
Application Guide

Click to Enlarge


 

 Smart Magnetic Primer Application Guide Image
 

 

 

 

Magnetic surfaces are typically used for planning, scheduling, posting, brainstorming, plus lots more.

For best results, we recommend using Neodymium magnets or strong rare earth magnets with your smart magnetic surface.

Interested in a combined surface with both magnetic and whiteboard functionality? We have the perfect bundle for you here.


Q: Can Magnetic Paint be applied on any surface?
A: Smart Magnetic Paint can be applied to almost any smooth surface. For best results, sand and fill areas as required.

Q: My Magnetic Paint seems thick, can it be thinned?
A: In most cases your magnetic paint should not need to be thinned.  From time to time, during transportation, the magnetic paint can settle.  If you need to thin the paint to help during application,  add 10% water to the tin and stir in thoroughly. 

Q: Why should I apply primers / sealers after applying Smart Magnetic Paint?
A: Primers and Sealers help give a surface a smooth finish. Another reason a primer is used is to conceal the grey colour (due to the magnetic particles) of our magnetic paint. 



Q: What type of magnets can be used with Smart Magnetic Paint?
A: Neodymium or rare earth magnets should be used.  
Note: ordinary household magnets are not suitable.


 

Smart Magnetic Paint should be stored between 5°C and 25°C in a cool, well ventilated area away from sources of heat, ignition and direct sunlight. Keep container tightly sealed.

Product Range


Q: Are there different colours?
A: Smart Magnetic Products are available as a magnetic paint and a magnetic plaster. Due to the magentic particles, magnetic paint is mid-grey in colour.  However you can achieve the colour of your choice by painting over with normal paint.

We recommend applying a white water based primer (such as Smart White Primer) before applying your desired colour.

Q: Are there different sizes?
A: Smart Magnetic Paint is available in a 3 sq. meter (32 sq. feet) tin and in a 10 sq. meter (107 sq. feet) tin.

Specification

 

There are MSDS sheets available for all of our Smarter Surfaces products. Should you need them please email support@smartersurfaces.com with your request.

 

Please consult the technical data section above for information on our MSDS sheets.

Q: Do I need to wear personal protective equipment ?
A:  Gloves should be used when applying all Smarter Surfaces products. In addition, safety glasses should be worn. As with any painting process, ensure the room is ventilated.
Full health & safety guidelines are printed on the label of every Smarter Surfaces product. Please read these before application.  

Q: Does magnetic paint/wallpaper affect WIFI signals?
A: No, WIFI works as normal when surrounded by our magnetic paints and wallpapers.
 
Q: Does magnetic paint affect pacemakers?
A: No, pacemakers will work as normal when surrounded by our magnetic paints.
 
Q: Can I apply your paint around heaters?
A: Yes, our paint works as usual when situated near heaters.

 

 


 


Very Low Odour

There is a very low odour when applying Smart Magnetic Paint. The vast majority of our customers can continue to happily work, study and live in spaces during the application of Smart Magnetic Paint, due to it's extremely low odour. As with any painting process, ensure the room is ventilated.

 

Q: Can it be used in a child’s room?
A: Yes, Smarter Surfaces exceeds all EU safety regulations (and therefore exceeds global standards).

Ordering


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.

 

At Smarter Surfaces we understand that from time to time you may change your mind about ordering a product or may have ordered too much.  We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, the kits should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted. 

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

Return Fees
We ask that the customer be responsible for all shipping charges.  No unpaid returns will be accepted.
Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged

 

 

 

Projector Paint

Projector Paint Questions | FAQ |

Welcome to the FAQs for Smarter Surfaces Projector Paint.  Below we have outlined the answers to the most commonly asked questions.  

General

 

You can apply Projector Paint using a brush, a roller or a spray.  Apply Projector Paint over a primed or previously coated white surface.  

Each tin of Projector Paint tin covers up to 6.5 sq. metres (70 sq. feet) with two coats.

 

Q: What surface can I apply projector paint onto?

A:  Projector Paint is suitable for use on plaster, wallboards, wood, metal, and concrete, for indoor use only.

 

For step-by-step instructions, refer to the application guide below. 

Application Guide

Click To Enlarge

Smarter Surfaces Projector Paint Application Guide Image


 

Once applied to your wall, Projector Paint is ready for use as a projector surface. Simply set up your projector as needed and aim towards the painted wall. Projector Paint can be used with all projection equipment.

Projector Paint is suitable for use on plaster, wallboards, wood, metal, and concrete, for indoor use only.

 

Q: Can Projector Paint be used as a dry erase surface?

A: Projector Paint cannot be used as a dry erase surface. 

 


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.

 

Projector Paint should be stored between 5°C and 25°C in a dry, well ventilated place away from sources of heat, ignition and direct sunlight. If opened, reseal and store upright to prevent spillages.

 

At Smarter Surfaces we understand that from time to time you may change your mind about ordering a product or may have ordered too much.  We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, the kits should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted. 

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

 

Return Fees
We ask that the customer be responsible for all shipping charges.  No unpaid returns will be accepted.
Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged

Specification
 
Each tin of Projector Paint contains 750ml of paint that covers 6.5 sq. meters (70 sq. feet) with two coats. For best results we advise applying two coats.

Q: What colour will my wall be after applying projector paint?

A: Projector Paint is white and after application the wall will have a white finish.


Lowest VOC Possible
The EU limit value for this product is 30 g/l (2010), this product contains max 3 g/l VOC. 

Very Low Odour
There is a very low odour when applying Projector Paint. The vast majority of our customers can continue to happily work, study and live in spaces during the application of Projector Paint, due to it's extremely low odour.

 

There are MSDS sheets available for all of our Smarter Surfaces products. Should you need them please email support@smartersurfaces.com with your request.

Application


Q: What surfaces can Smart Projector Paint be applied to?
A: Smart Projector Paint is suitable for use on plaster, wallboards, wood, metal, concrete and plastic. It is essential to prime the surface first with Smart White Primer or any good quality water based white primer. For indoor use only.

Q: Do surfaces need to be prepared before application?
A:  We recommend applying Smart Projector Paint onto a previously primed or painted surface.  If applying onto an uncoated surface, use a white water based primer such as Smart White Primer to prepare the surface. 


Q: What safety points should be considered? 

  • In case of contact with skin, rinse skin with warm soapy water.
  • In case of contact with eyes, thoroughly rinse with clean water and seek medical advice.
  • Keep out of reach of children.
  • Ensure room is adequately ventilated during application and drying.
  • Contains max 3 g/l VOC (EU limit value for this product is 30 g/l (2010)). 
  • For detailed safety information, email support@smartersurfaces.com to request our MSDS. 

 

 

 

Multi-Functional

Magnetic Whiteboard Paint Questions |

Welcome to the FAQs for combined magnetic and whiteboard surfaces.  Below we have outlined the answers to the most commonly asked questions.  

 

General

 

It's easy! Use your magnetic whiteboard surface in exactly the same way as you would use a whiteboard or magnetic surface.  Write-on wipe-off with any whiteboard marker and use any good quality magnets!

See our end user guide for more information on cleaning and care of your whiteboard surface.
 

End User Guide

Click To Enlarge

 Smarter Surfaces End User Guide Image


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.

 

At Smarter Surfaces we understand that from time to time you may change your mind about ordering a product or may have ordered too much.  We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, the kits should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted. 

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

Return Fees
We ask that the customer be responsible for all shipping charges.  No unpaid returns will be accepted.
Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged

Specification

 

Creating a cost effective whiteboard surface has never been easier.  With Smarter Surfaces magnetic whiteboard packs, you can create a surface that has both magnetic properties and functions as a write-on wipe-off whiteboard surface.

 

2m² & 6m² Magnetic Whiteboard Paint offer (White) includes:

Magnetic Paint, Smart Primer White and Smart Wall Paint (whiteboard paint kit) and 2 x Smart Neo-Magnets.

Note each Smart Wall Paint kit includes two-part whiteboard paint system, roller sleeve, roller handle, sanding block, stirring stick, latex gloves, eraser cloth and surface wall sticker.

18m² & 34m² Magnetic Whiteboard Paint offer (White) includes: All of the above plus 10 x Smart Neo-Magnets.

Magnetic Whiteboard Paint offer (Clear) has the same content as the white option but it doesn’t include the Primer since it is not always required.


Lowest VOC Possible
Unlike standard paints, Smart Wall Paint contains low VOC (Volatile Organic Compound) with less than 10g per litre (the lowest possible as defined by the British Coatings Federation).

Very Low Odour
There is a very low odour when applying Smart Wall Paint. The vast majority of our customers can continue to happily work, study and live in spaces during the application of Smart Wall Paint, due to it's extremely low odour. As with any painting process, ensure the room is ventilated.

Q: Can it be used in a child’s room?
A: Yes, Smart Wall Paint exceeds all EU safety regulations (and therefore exceeds global standards).

 

There are Material Safety Data Sheets (MSDS) available for all of our Smarter Surfaces products. Should you need them please email support@smartersurfaces.com with your request.

Application

 

Please consult the technical data section above for information on our MSDS sheets.

Q: Do I need to wear personal protective equipment ?
A: Use the gloves supplied in the kit while applying Smart Wall Paint. In addition, safety glasses should be worn. As with any painting process, ensure the room is ventilated.

Q: Is Smart Wall Paint flammable?
A: Smart Wall Paint is not flammable. Smart Wall Paint has a flash point above 70 degrees celsius / 158 degrees fahrenheit.


Q: Can I create a magnetic whiteboard on any surface?
A: A Smart Magnetic Whietboard Surface can be created on almost any smooth surface including plaster, wallboard, concrete, wood and plastic, as long as the surface has been sealed before application. It is essential to prime the surface first with Smart White Primer or any good quality water based white primer.

Q: Why should I apply primers / sealers after applying Smart Magnetic Paint?
A: Primers and Sealers help give a surface a smooth finish. Another reason a primer is used is to conceal the grey magnetic colour (due to the high iron content) of our magnetic primer.

Q: Can I paint onto wood?
A: Yes, ensure that the surface is smooth before application, fill any holes with a filler and then apply Smart Magnetic Paint. Sand after each coat of primer.

Q: Will the walls yellow in sunlight?
A: Smart Wall Paint is used in very hot climates all over the world including the Middle East and Australia. UV resistance means that interior surfaces with Smart Wall Paint will not yellow, even in the hottest conditions.

Q: Can I project on to it? – Will there be a reflection?
A: Smart Wall Paint can be used as a projector surface although it was not designed for this purpose. Many of our customers use Smart Wall Paint as projector surfaces both for education and business. If you notice a 'hotspot' on the surface, simply re-angle your projector to eliminate it.  If you require a high-performance projector surface we recommend using Smart Projector Paint.


Q: Can Smart Wall Paint be applied on any surface?
A: Smart Wall paint can be applied to almost any smooth surface (glass, metal, concrete, wood, etc.). If you are using Smart Wall Paint Clear over an existing coloured surface, we recommend you use Smart Wall Paint Clear Sealer for best performance. If you are using Smart Wall Paint White, it is essential to prime the surface first with Smart White Primer or any good quality water based white primer.

Q: Why should I apply primers / sealers before applying Smart Wall Paint ?
A: Primers and Sealers help give a surface a smooth finish. Secondly, they act to 'seal' a surface. This means that when you apply Smart Wall Paint on a surface that has been primed / sealed, the properties within our whiteboard paint will stay on the wall rather than be absorbed into the wall. In summary, using a primer or sealer means you will get a smoother surface with optimum write-on-wipe-off functionality.

Usage

 

Smart Wall Paint is designed to be compatible with all good quality whiteboard markers. For the best compatibility, we recommend purchasing markers available from our web store as these have been tested for optimum compatibility with Smart Wall Paint. 

Q: Can I use permanent markers?
A: No, like any regular whiteboard, Smart Wall Paint is not compatible with permanent markers.  If permanent markers are used on Smart Wall Paint we advise using our Smart Pro Cleaner to remove.

Q: What if I use a permanent marker?
A:  It may be possible to remove a permanent marker by writing over it with a whiteboard marker. This will 'wet' the ink again, thus making it easier to remove. Wait two minutes, then wipe off. If this fails to work, use Smart Pro Cleaner available from our web store. This is a specialised cleaner designed to remove stubborn stains and ghosting from whiteboards and whiteboard painted surfaces.



Q: What type of magnets can be used with Smart Magnetic Primer?
A: Neodymium magnets should be used with Smart Magnetic products. Each Magnetic Whiteboard bundle includes 2 Smart Neo-Magnets.
Note: ordinary household magnets are not suitable.


 

Your Smart Wall Paint surface can be wiped clean with a microfibre eraser cloth or a regular dry or slightly damp cloth (a microfibre cloth is supplied with every Smart Wall Paint kit). For easier cleaning, you can also use any standard Whiteboard Cleaning Spray. We recommend customers use Permanent Ink Remover to remove stubborn stains

 

Q: There are shadows/ghosting on my surface, what might have caused this?
A: This is likely due to either improper application or the paint has been "stretched" over an area larger than advised. The Smart Wall Paint application guide must be followed for all applications. The paint is formulated specifically to cover the area specified on the kit and cannot be stretched to cover an area greater than we recommend.

 

Q: There are ‘shadows’ or large areas of marks on my surface, how can I fix this?
A: We recommend you try our Smart Pro Cleaner on troublesome areas of your surface. This is an extremely high performing product which is not suitable for daily cleaning.
If you would like advice on any issue, please email a picture of the affected area, along with your order number and total surface size (in square meters) to support@smartersurfaces.com

 

 

Blackboard Paint

Blackboard Paint Questions |

Welcome to the FAQs for Blackboard Paint.  Below we have outlined the answers to the most commonly asked questions.  

 

General

 

You can apply Blackboard Paint using a brush or a roller. For best results, we recommend using a foam roller.  Apply Blackboard Paint over a primed or previously coated surface.  

Each tin of Blackboard Paint covers up to 4 sq. metres (43 sq. feet) with two coats.

Q: What surface can I apply Blackboard Paint onto?

A:  Blackboard Paint is suitable for use on plaster, wallboards, wood, metal, plastic and concrete. For indoor use only.

For step-by-step instructions, refer to the application guide below. 

Application Guide

 Blackboard Paint Application Guide


 

Once applied to your wall, you should condition your blackboard surface by rubbing a piece of chalk all over the surfaces and wiping off with a dry cloth or duster. 

Q: What accessories can I use to write on my blackboard surface?

A: Your Blackboard Surface can be used like a normal blackboard. You can use standard chalk and chalkboard markers to write on your surface. Chalkboard markers are wet-erase and can be cleaned off by using a damp cloth.

Q: How should I clean my blackboard surface?

A: You can use standard blackboard dusters to clean your surface on a regular basis. Like all blackboards, regular use will cause a build up of chalk dust on your wall. To remove excess dust, you can clean your Blackboard Surface with a damp cloth. Please note, you should wait one week after applying your Blackboard Paint before using a damp cloth on the surface. 

 


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.

 

At Smarter Surfaces we understand that from time to time you may change your mind about ordering a product or may have ordered too much.  We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, kits should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted. 

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

Return Fees
We are unable to extend our offer of free delivery on returns.  We ask that the customer be responsible for all shipping charges.  No unpaid returns will be accepted.
Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.
Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged

 

Blackboard Paint should be stored between 5°C and 25°C in a dry, well ventilated place away from sources of heat, ignition and direct sunlight. Prevent unauthorised access. Containers that have been opened should be properly resealed and kept upright to prevent leakage.

Specification


Q:What size blackboard can I create with a tin of Blackboard Paint?

A: Each tin of Blackboard Paint contains 750ml of paint that covers 4 sq. meters (43 sq. feet) with two coats. For best results, we advise applying two coats.

Q: What colour will my wall be after applying Blackboard Paint?

A: Blackboard Paint is black and your surface will have a matte black finish after application.


Lowest VOC Possible
The EU limit value for this product is 30 g/l (2004/42/CE). Blackboard Paint contains max g/l VOC.

Very Low Odour
There is a very low odour when applying Blackboard Paint. The vase majority of customers can continue to work, study and live in spaces during the application of Blackboard Paint, due to it’s extremely low odour.

 

There are MSDS sheets available for all of our Smarter Surfaces products. Should you need them please send your request to support@smartersurfaces.com

Application


Q:What surfaces can Blackboard Paint be applied to?
A: Blackboard Paint is suitable for use on plaster, wallboard, wood, metal, plastic and concrete. It is essential to prime the surface using Smart White Primer or any water-based primer before application. For indoor use only.

Q: Do surfaces need to be prepared before application?
A:  We recommend applying Blackboard Paint onto a previously primed surface or painted surface. If applying onto an uncoated surface, we recommend applying two coats of a water-based primer such as Smart White Primer to prepare the surface. 


Q: What safety points should be considered when applying Smart Blackboard Paint? 

  • In case of contact with skin, rinse skin with warm soapy water.
  • In case of contact with eyes, thoroughly rinse with clean water and seek medical advice.
  • Keep out of reach of children.
  • Ensure room is adequately ventilated during application and drying.
  • For detailed safety information, email support@smartersurfaces.com to request our MSDS. 

 

 

Whiteboard Wallcovering

Whiteboard Wallcovering Questions |

Welcome to the FAQs for our Smart Whiteboard Wallcovering. Below we have outlined the answers to the most commonly asked questions.  

General

 

Smart Whiteboard Wallcovering can be applied by professional and non-professional users. Please ensure you have read our Application Guide below, before beginning the installation.

Application Guide

Click To Enlarge

Smart Dry Erase Wallcovering Application Guide


 

Whiteboard surfaces are typically used for brainstorming, planning, meetings, presentations, classroom based activities and more.

For best results, we recommend using quality whiteboard markers and accessories such as those available on our website. We also recommend cleaning your whiteboard surface daily with a microfiber cloth.


Q: Can Whiteboard Wallcovering be applied on any surface?

A: Smart Whiteboard Wallcovering is designed to be applied to smooth surfaces. It can be applied to curved walls. Ensure all debris and previous wallcoverings have been removed. Absorbent surfaces should be treated with a primer before application.

Q: What should I use to apply the Whiteboard Wallcovering?

A: Smart Whiteboard Wallcovering can be applied using a ready mixed wallcovering adhesive. Simply apply the adhesive to the wall using a roller.

Q: What direction should I hang the wallcovering?

A: Smart Whiteboard Wallcovering can be hung horizontally or vertically, depending on your preference. We recommend hanging horizontally to minimise joints/seams on writing areas.

Q: How do I minimize joints/seams?

A: At the joint, overlap the wallcovering and double cut right through with a sharp blade.


Q: What type of markers can be used with Smart Whiteboard Wallcovering?

A: Any quality whiteboard markers can be use. We recommend using the range available on our website as these have been tested with our products.

Q: What if I accidentally use a non-whiteboard marker on the surface?

A: Use our permanent ink remover spray and a microfiber cloth to erase the marker.

Specifications

 

Q: Are there different colours available?

A: Smart Whiteboard Wallcovering is only available in white.

To create a whiteboard surfaces in any colour use our Smart Wall Paint Clear.

Q: Are there different sizes available?

A: Smart Whiteboard Wallcovering is available in 10 m2 only.

 

There are MSDS sheets available for all of our Smarter Surfaces™ products. Should you need them please email support@smartersurfaces.com with your request.

Q: Do I need to wear personal protective equipment?

A:  Gloves should be used when applying all Smarter Surfaces products. As with any painting, plastering or wallcovering application process, ensure the room is ventilated.

Full health & safety guidelines are printed on the label of every Smarter Surfaces product. Please read these before application.  

We also advise reading the safety instructions supplied with your ready-mixed adhesive as each product will be different.

 

 

 

Magnetic Plaster

Magnetic Plaster Questions

Welcome to the FAQs for combined magnetic and whiteboard surfaces.  Below we have outlined the answers to the most commonly asked questions.  

General

 

Smart Magnetic Plaster is a pre-mixed, two coat solution that can be applied by professional and non-professional users.

Please ensure you have read our Application Guide below, before beginning the installation.

Application Guide

Click To Enlarge

Magnetic Plaster Application Guide


 

Magnetic surfaces are typically used for planning, scheduling, posting, brainstorming and lots more.

For best results, we recommend using Neodymium magnets or strong rare earth magnets with your smart magnetic surface.


Q: Can Magnetic Plaster be applied on any surface?

A: Smart Magnetic Plaster is designed to be applied to any surface.

Q: My Magnetic Plaster seems thick, can it be thinned?

A: Smart Magnetic Plaster is designed to be applied directly from the container. It should be stirred thoroughly upon opening.

Liquid should never be added to Smart Magnetic Plaster.  

Q: Can I apply paint on top of Smart Magnetic Plaster?

A: Smart Magnetic Plaster is an ideal magnetic base for a coloured wall. A coloured paint of your choice can be applied directly on top.

Smart Magnetic Plaster is black due to the magnetic particles in the plaster.

You can use a primer to help conceal its black colour before applying your preferred colour.

Smart Magnetic Plaster can also be used with Whiteboard Paint or our Whiteboard Wallcovering to create a surface that is both magnetic and whiteboard.

Alternatively, it can also be used with our Projector Whiteboard Wallcovering to create a magnetic, whiteboard and projector surface.


Q: What type of magnets can be used with Smart Magnetic Plaster?

A: We recommend neodymium or rare earth magnets for best performance.  Note: ordinary household magnets are not suitable.


Smart Magnetic Plaster should be stored between 5°C and 25°C in a cool, well ventilated area away from sources of heat, ignition and direct sunlight. Keep container tightly closed.

Specification

 

Q: Are there different colours available?

A: The Connector Collection includes magnetic paint and magnetic plaster. Due to the magnetic particles in the Smart Magnetic Plaster and Smart Magnetic Paint, these products are dark in colour.

However you can achieve the colour of your choice by painting over with a water based primer such as Smart White Primer and a coloured paint of your choice.

Q: Are there different sizes available?

A: Smart Magnetic Plaster is available in 5m2 only.

 

There are MSDS sheets available for all of our Smarter Surfaces™ products. Should you need them please email support@smartersurfaces.com with your request.

 

Q: Do I need to wear personal protective equipment?

A:  Gloves should be used when applying all Smarter Surfaces products. In addition, safety glasses should be worn. As with any painting or plastering process, ensure the room is ventilated.

Full health & safety guidelines are printed on the label of every Smarter Surfaces product. Please read these before application.  

Q: Does Smart Magnetic Plaster affect WIFI signals?

A: No, WIFI works as normal. Smart Magnetic Plaster does not interfere with electrical signals.

Q: Does Smart Magnetic Plaster affect pacemakers?

A: No, pacemakers will work as normal since the particles in the plaster attract magnets and do not possess magnetic qualities.

Q: Can I apply magnetic plaster around heaters?

A: Yes, Smart Magnetic Plaster works as usual when situated near heaters.

 

Projector Whiteboard Wallcovering

Projector Whiteboard Wallcovering Questions |

Welcome to the FAQs for Smarter Surfaces Projector Dry Erase Wallpaper.  Below we have outlined the answers to the most commonly asked questions.  

General

Smart Projector Wallcovering can be applied by professional and non-professional users. It is applied just like any other commercial wallcovering, using ready-mixed adhesive. Please ensure you have read our Application Guide below, before beginning the installation.

Application Guide

Click To Enlarge

Smart Projector Whiteboard Wallcovering Application Guide


Our Smart Projector Wallcovering creates a surface that is dry erase and suitable for use with projectors. Its low sheen finish reduces hotspots, making it the ideal solution for interactive presentations.

Such surfaces are typically used for brainstorming, planning, meetings, presentations, demonstrations, videos, classroom based activities and more.

For best results, we recommend using quality whiteboard markers and accessories. We also recommend cleaning the surface daily with a smart sponge or microfibre cloth.

Q: Can Smart Projector Wallcovering be applied on any surface?

A: Smart Projector Wallcovering is designed to be applied to any reasonably smooth surface. It can also be applied to curved surfaces. Ensure any loose material from previous coatings or wallcoverings have been removed. Absorbent surfaces should be treated with Smart White Primer before application.

 

Q: What should I use to apply the Smart Projector Wallcovering?

A: Smart Projector Wallcovering can be applied using a ready mixed wallcovering adhesive. Simply apply the adhesive to the wall using a roller. Use a second coat of adhesive if required.

 

Q: What direction should I hang the wallcovering?

A: Smart Projector Wallcovering can be hung horizontally or vertically, depending on your preference. If you only wish to cover a portion of the wall, we recommend hanging horizontally, beginning half a metre off the floor.

 

Q: How do I minimize joints/seams?

A: At the joint, overlap the wallcovering and double cut right through with a sharp blade.

 

Q: How do I remove the wallcovering?

A: Simply remove like any other commercial wallcovering.

Q: What type of markers can be used with Smart Projector Wallcovering?
A: Any quality whiteboard markers can be used.


Q: What if I accidentally use a non-dry erase marker on the surface?
A: First, write over the area with a dry erase marker. Next, use our Smart Pro-cleaner and a smart sponge or microfibre cloth to erase the marker.

 

Q: What type of projector can be used with Smart Projector Wallcovering?

A: Smart Projector Wallcovering is suitable for use with most projectors, including interactive projectors.

At Smarter Surfaces™ we understand that from time to time you may change your mind about ordering a product or may have ordered too much. We will gladly accept returns for any item ordered from our stores for credit within 30 days of your original order. To make a return, the product should not have been used and should be returned in its original packaging with all of its contents intact.

For returns please contact the Smarter Surfaces customer support by emailing support@smartersurfaces.com with your order number, contact information and a detailed reason for return.  A member of our support team will guide you through the returns process.  Due to the large number of orders coming in and out of our warehouse, any returns which have not been cleared with our customer support team cannot be accepted.

After contacting our customer support, you will be given a unique order return number to help identify the product, as well as a dedicated return delivery address.

Return Fees

The customer will be responsible for all shipping charges.  No unpaid returns will be accepted.

Once the items are received, inspected and found to be in good order, a refund or credit note will be issued for the amount of the items.

Note: In the unlikely event that items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damaged


Q: How long does delivery take?
A: Smarter Surfaces offers all customers a choice of shipping to suit your time and budget requirements: Express, Economy and Free. To learn more about our Shipping Details, click here.

Taxes and Duties:
For orders from inside the European Union we will calculate and charge VAT as dictated by EU legislation. Please enter a VAT number with your order where appropriate as Smarter Surfaces cannot accept responsibility for VAT on orders where a VAT number has not been declared.

Specification


Q: Are there different colours available?
A: Smart Projector Wallcovering is only available in white.

Q: Are there different sizes available?
A: Smart Projector Wallcovering is available in 10 sq. meters only.


There are TDS sheets available for all of our Smarter Surfaces™ products. Should you need them please email support@smartersurfaces.com with your request.


Q: Do I need to wear personal protective equipment?
A:  Gloves should be used when applying all Smarter Surfaces™ products.

Full health & safety guidelines are printed on the label of every Smarter Surfaces™ product. Please read these before application.  

We also advise reading the safety instructions supplied with your ready-mixed adhesive.


The Smart Projector Wallcovering 5 Year Performance Guarantee:

  • The 5 year limited guarantee is valid between the original purchaser and Smarter Surfaces Ltd and may only be acted upon by the original purchaser.
  • During the guarantee period, the product is guaranteed not to crack or peel, to resist staining and yellowing, and to show no appreciable fade when used with the appropriate whiteboard accessories.
  • The guarantee only applies if the product has been properly installed following our application instructions.
  • The guarantee will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smart Projector Wallcovering’s limitations (including but without limitation environmental conditions).
  • This guarantee will not apply to any defects caused by the materials on the surface to which Smart Projector Wallcovering is applied.
  • The guarantee extends only to full or part replacement of the product and does not cover installation or any other costs that may arise.


Q: How long will it last?
A: Smart Projector Wallcovering has a performance guarantee of 5 years.